Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Contact Information: Name, email address, phone number, company name
• Professional Information: Job title, company type, project requirements
• Financial Information: Billing address, payment method details (processed securely through third-party processors)
• Application Data: Resume, portfolio, certifications (for career applications)
• Communication Records: Emails, chat messages, meeting notes, service requests

1.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, clicks, navigation patterns
• Device Information: IP address, browser type, operating system, device type
• Cookies and Tracking: Session cookies, analytics cookies, preference cookies
• Location Data: General geographic location based on IP address

2. How We Use Your Information

2.1 Service Delivery

• Matching you with appropriate project management professionals
• Managing your project engagement and communications
• Processing payments and generating invoices
• Providing customer support and responding to inquiries

2.2 Communication

• Sending service updates and project-related notifications
• Marketing communications (with your consent)
• Newsletter and industry insights (opt-in only)
• Important policy or terms changes

2.3 Business Operations

• Improving our services and website functionality
• Analyzing usage patterns and user behavior
• Conducting market research and surveys
• Compliance with legal obligations
• Fraud prevention and security monitoring

3. Information Sharing and Disclosure

3.1 We Share Information With:

• Assigned Professionals: Project managers, BAs, and team members working on your projects
• Service Providers: Payment processors, email services, hosting providers, analytics tools
• Legal Requirements: Law enforcement, regulators, courts when legally required
• Business Partners: With your consent, for funding connections or partnership opportunities

3.2 We Do NOT:

• Sell your personal information to third parties
• Share your data with advertisers
• Use your project details for competitive purposes
• Disclose confidential business information

4. Data Security

4.1 Security Measures

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Data protection and security awareness programs
• Secure Storage: Encrypted databases and secure cloud infrastructure

4.2 Payment Security

We use PCI-DSS compliant payment processors. We never store complete credit card numbers on our servers.

5. Data Retention

• Active Clients: Data retained throughout engagement plus 1 year
• Past Clients: 3 years for business records, 7 years for financial/tax records
• Career Applications: 2 years unless candidate requests earlier deletion
• Marketing Lists: Until you unsubscribe or request removal
• Legal Hold: Data retained longer if required for legal matters

6. Your Rights

6.1 Access and Portability

Request a copy of your personal data in a structured, machine-readable format.

6.2 Correction

Update or correct inaccurate personal information at any time.

6.3 Deletion (Right to be Forgotten)

Request deletion of your personal data, subject to legal retention requirements.

6.4 Restriction

Limit how we process your personal information in certain circumstances.

6.5 Objection

Object to processing based on legitimate interests or for direct marketing.

6.6 Opt-Out

Unsubscribe from marketing emails at any time via link in emails or by contacting us.

Exercising Your Rights

Email info@projectmanagementandsolutions.com with subject "Privacy Rights Request" and specify which right you wish to exercise. We respond within 30 days.

7. Cookies and Tracking Technologies

7.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Track usage patterns (Google Analytics)
• Preference Cookies: Remember your settings
• Marketing Cookies: Track effectiveness of campaigns

7.2 Cookie Management

Control cookies through your browser settings. Note that disabling cookies may limit website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Review their privacy policies separately.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we learn we have collected such data, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

11. California Privacy Rights (CCPA)

California residents have additional rights under CCPA:

• Right to know what personal information is collected
• Right to know if information is sold or disclosed
• Right to opt-out of sale (we don't sell data)
• Right to deletion
• Right to non-discrimination for exercising rights

12. GDPR Compliance (EU Residents)

We comply with GDPR requirements:

• Lawful basis for processing (contract, consent, or legitimate interest)
• Data protection officer available for inquiries
• Right to lodge complaint with supervisory authority
• Data breach notification within 72 hours

13. Data Breach Notification

In the event of a data breach affecting your personal information, we will:

• Notify affected individuals within 72 hours of discovery
• Describe the nature of the breach and data affected
• Outline steps we're taking to address it
• Recommend actions you should take
• Notify relevant authorities as required by law

14. Changes to Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Update to "Last Updated" date at top of policy

Continued use of services after changes constitutes acceptance of updated policy.

15. Contact Information

Privacy Inquiries:

• Email: info@projectmanagementandsolutions.com
• Subject Line: "Privacy Policy Inquiry"
• Response Time: Within 48 business hours

Data Protection Officer (if applicable): Available upon request for GDPR-related matters.